Limited warranty
Coverage is parts-only for the original purchaser unless the order says otherwise.
Warranty & delivery
Clear coverage. Direct support.
See the warranty, production range, included freight, and delivery process before you buy.
- 01Place your order
- 02Your machine enters production
- 03We arrange the freight handoff
- 04Inspect it when it arrives
Typical production
Production begins after payment clears; freight transit comes after.
Standard freight
The published machine price includes standard freight to the destination. Inside placement and white-glove setup are separate unless added to your order. Note visible damage on the delivery receipt at delivery. Freight-damage and shortage claims must be submitted within 48 hours of delivery.
Limited commercial warranty
What’s covered
The limited commercial warranty covers the original purchaser from the recorded delivery date and is parts-only unless the order says otherwise.
Structural frame and welds
Manufacturing defects.
Moving parts and mechanisms
Manufacturing defects.
Springs, ropes/cables, straps, upholstery, and finish
Manufacturing defects. Wear, fading, and cleaner damage are not defects.
What isn’t covered
The warranty covers defects, not normal wear, misuse, or freight damage that was not reported on time.
- Normal wear and expected cosmetic aging
- Misuse, impact, unauthorized modification, or improper repair
- Incorrect cleaning products, moisture, or outdoor storage
- Freight damage or shortages not reported within the 48-hour claim window
Support
Need a part? Call or email us
Send the order number, machine serial number, part location, photos or a short video, and a description of the issue.
Effective August 22, 2026. Coverage is for the original purchaser and is not transferable. Your order controls the specific sale.