After each class
Wipe padded and hand-contact surfaces with a clean microfiber cloth dampened with water and mild, pH-neutral soap. Dry before use.
Support
Support that keeps ownership simple
Cleaning guidance, inspection schedules, and direct replacement-parts help for Carriage machines.
- 01After each class
- 02Daily
- 03Weekly
- 04Monthly
Routine care
What to check and when
Daily
Visually inspect springs, ropes/cables, straps, handles, platforms, and visible hardware for damage, looseness, corrosion, unusual noise, or unusual movement.
Weekly
Clean exposed rails and frame surfaces, move the carriage by hand to confirm smooth travel, and visually inspect wheels, bearings, pulleys, and fasteners.
Monthly
Record a full-machine visual and function inspection. Studios with heavier use should inspect more often.
Cleaning
How to clean it
- Apply cleaner to the cloth, not directly to the machine.
- Use water and mild, pH-neutral soap; test any studio disinfectant on an inconspicuous area first.
- Dry upholstery, handles, platforms, rails, and other touched surfaces before use.
Do not use
- Bleach, solvents, abrasives, steam, or pressure washing
- Direct spray or saturation of upholstery, ropes, rails, bearings, springs, or openings
- Lubrication or adjustment unless the part-specific written instructions direct it
Replacement parts
Order a replacement part
Send the order number, machine serial number, part location, photos or a short video, and a description of the issue.
Step 1
Call or email with the order number and machine serial number.
Step 2
Show the part location and issue with clear photos or a short video.
Step 3
We’ll confirm the compatible part, whether it is covered, any cost or freight charge, and the installation steps.
Step 4
Install the part and complete the supplied check before returning the machine to service.
Stop-use rule
Stop using a machine if a part looks damaged
Remove the machine from service if a component is frayed, cracked, bent, deformed, loose, corroded, or causing unusual noise or movement. Keep it out of service until the issue is resolved and the machine passes the supplied check.
Read the limited warranty and delivery terms